There are times when connecting directly to a machine just isn't possible or practical...
In these situations, the end user is often left trying to explain the events that led up to their problem over the phone. These conversations can be extremely frustrating for both the user and IT.
Well, this is where the Windows 7 Problem Steps Recorder can help.
The easiest way to launch the Problem Steps Recorder is to type PSR in the Start menu's Search box and pressing [Enter].
Once the tool's control bar appears, you can begin recording by clicking the Start Record button. The words Recording Now will flash across the title bar and the tool's Taskbar icon will display a flashing,red dot.
At this point, you can begin working through the steps that lead up to the problem your experiencing.